EXCHNAGE
At Simi Stores, we strive to provide a smooth shopping experience with quality products and reliable support.
Please read our exchange policy carefully before placing an order.
Exchange Policy
- We do not offer returns or refunds.
- Only exchange requests are accepted.
- Exchange requests must be raised within 5 days of product delivery.
- To request an exchange, customers must contact our customer support team via WhatsApp or email.
- Exchanges are subject to product availability.
- Customers must share order details and clear product images while requesting an exchange.
Conditions for Exchange
Products will only be eligible for exchange if:
- The item is unused and unwashed
- Original tags and packaging are intact
- The product is not damaged due to customer use
- The exchange request is raised within the allowed timeline
Non-Eligible Exchange Cases
Exchange requests will not be accepted for:
- Used, washed, or damaged products
- Requests made after 5 days of delivery
- Minor color variations caused by lighting or screen differences
- Slight measurement variations within standard tolerance
- Orders placed during special clearance or final sale offers (if mentioned)
Damaged or Incorrect Product
If you receive a damaged, defective, or incorrect product, please contact customer support within 48 hours of delivery with proper images and unboxing proof for faster resolution.
Shipping for Exchange
- Customers may be required to pay reverse shipping or re-shipping charges depending on the exchange case and service availability.
- Exchange processing may take 5–10 business days after product pickup or delivery confirmation.
Order Cancellation
- Orders once placed may not be cancelled after dispatch.
- Prepaid order refunds are not applicable as we only provide exchanges.
Contact Information
SIMI STORES
Salabatpura, Ring Road
Surat, Gujarat, India – 395003
WhatsApp Customer Support:
7600527500